Percepção dos profissinais de saúde da atenção primária sobre acolhimento

Abstract

Reception involves the coordination of responsible and effective care, aiming to break down and eliminate barriers that hinder or prevent the population's access to services. Its objective is to analyze the perception of Primary Health Care professionals regarding the reception process for spontaneously presenting individuals. An exploratory-descriptive study with a qualitative approach was conducted in basic health units of the "Health on Time" Program, in the city of São Luís - MA. The research took place from January to February 2023, involving nurses, doctors, and nursing technicians. A semi-structured interview was used, incorporating guiding questions and inquiries about socio-demographic characteristics. The interviews were recorded and transcribed for thematic analysis using the MAXQDA 2022 software. Data analysis resulted in four thematic categories: understanding reception - convergences and divergences, advantages of reception, difficulties in the work process affecting envisioned reception, and the need for ongoing education. It was observed that reception must take place in some manner, but qualified listening is essential for ensuring effectiveness in care delivery. The significance of professional training to engage in risk-classified reception was also emphasized. The necessity of implementing a municipal risk classification protocol in all units became evident. The study underscores the need for risk classification protocols and the promotion of ongoing education for primary health care professionals to achieve effective reception. The findings can support management in reorganizing the workflow for population reception in Basic Health Units in accordance with the guidelines of the Ministry of Health.