MODELAGEM DE REQUISITOS DE CONFIANÇA POR ENGENHARIA DIRIGIDA A MODELOS

Abstract

This research work presents a proposal for constructing and maintenance of trusting to be perceived by a pretense consumer in a process of making decisions and by means of the involved risks in commercializing in a unsafe environment, the Internet. The dissertation examine the concept of trust as well as the factors and processes that contribute to it in order to elicitate aspects that the consumer consider as relevant to deposit their trusting in an online seller. The aspects that were captured and represented by a metamodel of trusting allows the creation of independent platform models. Thus, the model of trusting can be reused and easily modified for future developments and integrations. An editor of model in the form of trees trusting is provided as plug-in for Eclipse. The mechanisms described as builders of trusting are evidences, information in the form of metrics that enable the reduction of uncertainties in an on-line transactions. Finally, a scenario that allows the description of the results obtained in this research work is presented.