A relevância das tecnologias da informação e comunicação na educação corporativa dos egressos do Curso de Especialização em Gestão Pública (E a D) da Universidade Federal do Maranhão

Abstract

orporate Education has become an important factor in organizations position regarding the professionalization of their employees, directing the educational process according to the organizational culture to obtain intellectual capital which is compatible with the needs that are inherent to their development, causing, so, a shift in paradigm in this area. Thus, the organization seeks its development and profitability as well as the best productivity possible from the qualification of its professionals, providing them with the means to develop, since education is an inalienable good, especially for the labor market. In this context, this study had as general objective investigati ng how Information and Communication Technologies (ICT) contributed to Corporate Education of graduates of the Specialization Course in Public Management (Distance Education), from Universidade Federal do Maranhão ( UFMA ), which was offered to its public se rvants, from 07/20/2015 to 10/31/2016. Thus, we carried out an exploratory and descriptive research, using both quantitative and qualitative approaches, with 30 (thirty) participants who have graduated in the aforementioned course. Data were collected thro ugh a semi - structured interview and a questionnaire containing close and open questions. Results indicate that graduates understand corporate education as relevant and perceive the Public Management Course as important for the qualification of employees, r esulting in better services both offered by the institution and received by the community. Regarding the use of ICT by graduates, when they were attending the Public Management Course, we observed limitations to which have emerged some suggestions for futu res offers of this course, such as: leveling classes in ICT; provision of information to public servants about the relevance of continuing education; creation of mechanisms to decrease the mismatch between the number of employees eligible to take the cours e, of those who enroll and those who conclude the course; improving quality of future courses; disciplining the involvement of public servants in distance courses, creating ways to level their knowledge and abilities development in dealing with information and communication technologies, even before the beginning of the course; and letting graduates recognize themselves as active participants in the improvement of future courses offered by the university within the proposal of corporate education.