https://tedebc.ufma.br/jspui/handle/tede/3430 Tem por objetivo formar profissionais qualificados, no estado do Maranhão, capazes de melhorar a eficácia e a eficiência das organizações públicas e privadas por meio da solução de problemas, da geração de processos de inovação e transformação social, contribuindo para agregar competitividade e ampliar a sua produtividade. 2026-07-18T02:51:25Z https://tedebc.ufma.br/jspui/handle/tede/7123 Título: Protocolo de comunicação: para profissionais de saúde que atuam no ambulatório de cirurgia e traumatologia bucomaxilo facial do Hospital Universitário da Universidade Federal do Maranhão Autor: ALMEIDA, Ozana Carolina Lins Siqueira Primeiro orientador: RABÊLO, Melissa Silva Moreira Abstract: The research investigates communicative practices at the Oral and Maxillofacial Surgery and Traumatology Outpatient Clinic (CTBMF) of UFMA’s University Hospital, Presidente Dutra unit, in São Luís, Maranhão, proposing the development of a protocol of best communication practices aimed at health professionals working in this service. The main objective is to develop a protocol to guide healthcare professionals on the adoption of clear, accessible and humanized communication strategies with patients undergoing treatment for facial trauma. The specific objectives were to analyze the communication process in the CTBMF outpatient clinic, identify obstacles in communicative interaction and produce a guidance material in printed and digital formats for professionals working at the CTBMF outpatient clinic. The study adopts a qualitative and exploratory approach, based on simple observations of the empirical context and semi-structured interviews, which served as the basis for the investigation. Data were recorded in a field diary and through interview transcriptions to be later organized into thematic categories, analyzed in the light of the theoretical framework. The use of graphs was purely illustrative, without altering the qualitative nature of the research. Data collection in empirical field took place between May and July, 2025, and was methodologically based on Lakatos and Marconi (2018), Lopes (2018), Gil (2008), Andrade (2020) and Renó (2024). The theoretical framework included Lopes (2004), Araújo and Cardoso (2007), França and Simões (2016), Stevanim and Murtinho (2021), whose works discuss communication and health. As a result, a protocol of best communication practices was developed and organized in categories like reception, complex information communication, management of expectations and standardization of procedures. The product shows potential for replication in other CTMBF outpatient clinic contexts, contributing to more humanized care, patient safety and more effective communication in healthcare. Instituição: Universidade Federal do Maranhão Tipo do documento: Dissertação 2025-10-27T00:00:00Z https://tedebc.ufma.br/jspui/handle/tede/7007 Título: Escala de avaliação da comunicação hospitalar: proposta de Instrumento de comunicação entre profissionais de Enfermagem Autor: SANTOS, Thalyta Monte Batalha dos Primeiro orientador: RABÊLO, Melissa Silva Moreira Abstract: Communication failures are one of the main factors contributing to adverse events in healthcare, directly impacting patient safety and quality of care. Studies indicate that half of medical malpractice claims involve communication problems, either among professionals or between professionals and patients. In this context, the present study aimed to develop a hospital communication assessment scale-EACH (In Portuguese) focused on nursing teams, through a qualitative ethnographic approach conducted in a pediatric medical-surgical ward of a public hospital in São Luís, Brazil. Data collection included participant observation and a semi-structured questionnaire, enabling a comprehensive understanding of the communication dynamics, identification of failure factors, and analysis of the effectiveness of communication among nurses. Findings show that communication goes beyond information transmission: it is a relational, symbolic, and cultural process essential to integrality and continuity of care. The proposed scale represents an advance in the development of specific tools for communication assessment, contributing to improved care management, patient safety, and the strengthening of nursing’s role in the hospital environment. Instituição: Universidade Federal do Maranhão Tipo do documento: Dissertação 2025-09-29T00:00:00Z https://tedebc.ufma.br/jspui/handle/tede/6957 Título: Comunicação e vínculos sociais: uma proposta de autogestão financeira para o MOQUIBOM (Movimento Quilombola do Maranhão) Autor: LIMA, Yndara Vasques Primeiro orientador: MOURA, Flávia de Almeida Abstract: The main purpose of this research work is to analyze and develop strategies that ensure the financial self-management of the Movement together with the members of MOQUIBOM (the Maranhão Quilombola Movement). The proposal arose from a need identified by the Movement's members: the challenge of continuing actions, products and projects impacted by the lack of financial resources. The chosen methodology was developed by the ETC (Economy, Technology and Communication) research group at UFMA (Federal University of Maranhão) and seeks to present solutions based on the development of the MCC (Map of Contemporary Crises) and the MCIC (Model for Creating Contemporary Initiatives). The main focus is to generate meaning from actions that involve entrepreneurship, collaboration, digital innovations and encouragement of new business models that respect and involve human beings, biodiversity, value economy and technology. Instituição: Universidade Federal do Maranhão Tipo do documento: Dissertação 2025-08-06T00:00:00Z https://tedebc.ufma.br/jspui/handle/tede/6956 Título: Complexo de Pedrinhas: histórias de amor e ódio no presídio que chocou o país Autor: SOUZA, Larissa Silva Primeiro orientador: SOUSA, Li-Chang Shuen Cristina Silva Abstract: This work is a applied research whose that developed a reportage book that cover the events that happened during the Pedrinhas Complex continued riot in 2013/2014. The reportage book tell stories of people who lived the rebellion and approach the different aspects of this case. The commotion around the prison generated a media event with the spectacularization and trivialization of barbarism. From bibliographical and documental research, besides semi- structured and individual interviews with persons deprived of liberty, egress from the prisional system, relatives, employers and ex-employers of the penitentiary complex, and other people connected to the event, was developed a reportage book based on discussions about the trivialization of evil (ARENDT, 1999), grotesque communication (MUNIZ, 2002) and the historical belonging of the black people to the prison scenery (FOUCAULT, 2010). This work also analyze the aspects of the investigative and literary journalism. From the research, it was possible to identify that the events of the Complex were not isolated, but are part of the Prison System Crisis on Brasil, driven by overincarceration and scrapping of the investigative police. Then, the barbarism used on Pedrinhas served as a strategy of a mediatic event with the aim of drawing attention to humanity problems that the units were experiencing. Instituição: Universidade Federal do Maranhão Tipo do documento: Dissertação 2023-12-12T00:00:00Z